Corporate Social Responsibility

Ebara is committed to contributing to society through cutting-edge products and services and responsible corporate citizenship.

CSR Report 2015 GRI Index

he EBARA Group CSR Report 2015 discloses information in accordance with the Standard Disclosures of GRI Sustainability Reporting Guideline G4.
Note: ∗ in column of Profile Disclosure represents Core Indicator.

Profile Disclosure Description Page (Booklet) web Posted Place
General Standard Disclosures
■ Strategy and Analysis
1∗ Provide a statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and the organization's strategy for addressing sustainability. 2-3 Message from the President
2 Provide a description of key impacts, risks, and opportunities. 2-3 Message from the President
6-7 Medium-Term Management Plan E-Plan2016
12-15 Risk Management
30-31 Fluid Machinery & Systems Company
36-37 Environmental Engineering Company
40-41 Precision Machinery Company
■ Organizational Profile
3∗ Report the name of the organization. 9 Editorial Policy of the EBARA Group CSR Report 2015
46 About the EBARA Group
4∗ Report the primary brands, products, and services. 46 About the EBARA Group
5∗ Report the location of the organization's headquarters. 46 About the EBARA Group
6∗ Report the number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report. 30 Main Fluid Machinery & Systems Company Locations
32 Overseas-based Development in the Pumps Business
34 Elliott Group Facilities
35 Chillers Business Bases
36 EEP Deliveries in Japan (facilities in operation)
40 Main Precision Machinery Company Business Sites
46 About the EBARA Group
7∗ Report the nature of ownership and legal form. 46 About the EBARA Group
8∗ Report the markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries). 3 Message from the President
5 Social Mission and Medium-Term Management Plan of the EBARA Group
6-7 Medium-Term Management Plan E-Plan2016
30-35 Fluid Machinery & Systems Company
36-39 Environmental Engineering Company
40-43 Precision Machinery Company
46 About the EBARA Group
Web Business Segments
9∗ Report the scale of the organization, including:
• Total number of employees
• Total number of operations
• Net sales (for private sector organizations) or net revenues (for public sector organizations)
• Total capitalization broken down in terms of debt and equity (for private sector organizations)
• Quantity of products or services provided
46-47 About the EBARA Group
Web Location
Web Principal Subsidiaries and Affiliated Company
Web Financial Highlights
10∗ a. Report the total number of employees by employment contract and gender.
b. Report the total number of permanent employees by employment type and gender.
c. Report the total workforce by employees and supervised workers and by gender.
d. Report the total workforce by region and gender.
e. Report whether a substantial portion of the organization's work is performed by workers who are legally recognized as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.
f. Report any significant variations in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries).
46 About the EBARA Group
Web Basic Policy on Respecting Diversity
Web Composition of Employees Fiscal Year 2014
11∗ Report the percentage of total employees covered by collective bargaining agreements.   100% (for union-shop contracts)
12∗ Describe the organization's supply chain.    
13∗ Report any significant changes during the reporting period regarding the organization's size, structure, ownership, or its supply chain, including:
• Changes in the location of, or changes in, operations, including facility openings, closings, and expansions
• Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations)
• Changes in the location of suppliers, the structure of the supply chain, or in relationships with suppliers, including selection and termination
32 Pumps Business   Main Results in FY2014 and Future Plans
34 Compressor and Turbine Business   Main Results in FY2014 and Future Plans
14∗ Report whether and how the precautionary approach or principle is addressed by the organization. 4-5 EBARA Group Corporate Ethics
12-15 Risk Management
16-17 Compliance
15∗ List externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses. 4 EBARA Group Corporate Ethics
United Nations Global Compact, ISO26000
16∗ List memberships of associations (such as industry associations) and national or international advocacy organizations in which the organization:
• Holds a position on the governance body
• Participates in projects or committees
• Provides substantive funding beyond routine membership dues
• Views membership as strategic
   
■ Identified Material Aspects and Boundaries
17∗ a. List all entities included in the organization's consolidated financial statements or equivalent documents.
b. Report whether any entity included in the organization's consolidated financial statements or equivalent documents is not covered by the report.
Web Principal Subsidiaries and Affiliated Company
18∗ a. Explain the process for defining the report content and the Aspect Boundaries.
b. Explain how the organization has implemented the Reporting Principles for Defining Report Content.
4-5 EBARA Group Corporate Ethics
9 Editorial Policy of the EBARA Group CSR Report 2015
19∗ List all the material Aspects identified in the process for defining report content. 5 Enhancement of Management Infrastructure that Supports Global Business Expansion
20∗ For each material Aspect, report the Aspect Boundary within the organization, as follows:
• Report whether the Aspect is material within the organization
• If the Aspect is not material for all entities within the organization (as described in G4-17), select one of the following two approaches and report either:
   - The list of entities or groups of entities included in G4-17 for which the Aspect is not material or
   - The list of entities or groups of entities included in G4-17 for which the Aspects is material
• Report any specific limitation regarding the Aspect Boundary within the organization
   
21∗ For each material Aspect, report the Aspect Boundary outside the organization, as follows:
• Report whether the Aspect is material outside of the organization
• If the Aspect is material outside of the organization, identify the entities, groups of entities or elements for which the Aspect is material. In addition, describe the geographical location where the Aspect is material for the entities identified
• Report any specific limitation regarding the Aspect Boundary outside the organization
   
22∗ Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements. N/A  
23∗ Report significant changes from previous reporting periods in the Scope and Aspect Boundaries. N/A  
■ Stakeholder Engagement
24∗ Provide a list of stakeholder groups engaged by the organization. 8 Editorial Policy of the EBARA Group CSR Report 2015
25∗ Report the basis for identification and selection of stakeholders with whom to engage. 8 Editorial Policy of the EBARA Group CSR Report 2015
26∗ Report the organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process. 8-9 Editorial Policy of the EBARA Group CSR Report 2015
44 CSR Committee Advisor Comments
27∗ Report key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised each of the key topics and concerns. 8-9 Editorial Policy of the EBARA Group CSR Report 2015
44 CSR Committee Advisor Comments
■ Report Profile
28∗ Reporting period (such as fiscal or calendar year) for information provided. 9 Editorial Policy of the EBARA Group CSR Report 2015
29∗ Date of most recent previous report (if any). 9 Editorial Policy of the EBARA Group CSR Report 2015
30∗ Reporting cycle (such as annual, biennial). 9 Editorial Policy of the EBARA Group CSR Report 2015
31∗ Provide the contact point for questions regarding the report or its contents. 9 Editorial Policy of the EBARA Group CSR Report 2015
32∗ a. Report the 'in accordance' option the organization has chosen.
b. Report the GRI Content Index for the chosen option (see tables below).
c. Report the reference to the External Assurance Report, if the report has been externally assured. GRI recommends the use of external assurance but it is not a requirement to be 'in accordance' with the Guidelines.
Web CSR Report 2015 GRI Index
33∗ a. Report the organization's policy and current practice with regard to seeking external assurance for the report.
b. If not included in the assurance report accompanying the sustainability report, report the scope and basis of any external assurance provided.
c. Report the relationship between the organization and the assurance providers.
d. Report whether the highest governance body or senior executives are involved in seeking assurance for the organization's sustainability report.
45 Third Party Verification
■ Governance
34∗ Report the governance structure of the organization, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts. 10-11 Corporate Governance
12 Risk Management
16 Compliance
Web Corporate Governance Report
Web Environmental Management System
35 Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees. 10-11 Corporate Governance
12 Risk Management
16 Compliance
Web Corporate Governance Report
Web Environmental Management System
36 Report whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body. 10-11 Corporate Governance
12 Risk Management
16 Compliance
Web Corporate Governance Report
Web Environmental Management System
37 Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. If consultation is delegated, describe to whom and any feedback processes to the highest governance body. 10-11 Corporate Governance
12 Risk Management
16 Compliance
Web Corporate Governance Report
Web Environmental Management System
38 Report the composition of the highest governance body and its committees by:
• Executive or non-executive
• Independence
• Tenure on the governance body
• Number of each individual’s other significant positions and commitments, and the nature of the commitments
• Gender
• Membership of under-represented social groups
• Competences relating to economic, environmental and social impacts
• Stakeholder representation
10-11 Corporate Governance
Web Financial Results
Web Corporate Governance Report
39 Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organization's management and the reasons for this arrangement). 10 Corporate Governance
40 Report the nomination and selection processes for the highest governance body and its committees, and the criteria used for nominating and selecting highest governance body members, including:
• Whether and how diversity is considered
• Whether and how independence is considered
• Whether and how expertise and experience relating to economic, environmental and social topics are considered
• Whether and how stakeholders (including shareholders) are involved
10 Corporate Governance
Web Corporate Governance Report
41 Report processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report whether conflicts of interest are disclosed to stakeholders, including, as a minimum:
• Cross-board membership
• Cross-shareholding with suppliers and other stakeholders
• Existence of controlling shareholder
• Related party disclosures
Web Financial Results
Web Corporate Governance Report
42 Report the highest governance body's and senior executives' roles in the development, approval, and updating of the organization’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental and social impacts. 4-5 EBARA Group Corporate Ethics
10-11 Corporate Governance
Web Corporate Governance Report
43 Report the measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics. 4-5 EBARA Group Corporate Ethics
10-11 Corporate Governance
Web Corporate Governance Report
44 a. Report the processes for evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics. Report whether such evaluation is independent or not, and its frequency. Report whether such evaluation is a self-assessment.
b. Report actions taken in response to evaluation of the highest governance body’s performance with respect to governance of economic, environmental and social topics, including, as a minimum, changes in membership and organizational practice.
16 CSR Committee
Web Corporate Governance Report
45 a. Report the highest governance body's role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Include the highest governance body's role in the implementation of due diligence processes.
b. Report whether stakeholder consultation is used to support the highest governance body's identification and management of economic, environmental and social impacts, risks, and opportunities.
16 CSR Committee
Web Corporate Governance Report
46 Report the highest governance body's role in reviewing the effectiveness of the organization's risk management processes for economic, environmental and social topics. 16 CSR Committee
Web Corporate Governance Report
47 Report the frequency of the highest governance body's review of economic, environmental and social impacts, risks, and opportunities. 16 CSR Committee
Web Corporate Governance Report
48 Report the highest committee or position that formally reviews and approves the organization's sustainability report and ensures that all material Aspects are covered. 16 CSR Committee
Web Corporate Governance Report
49 Report the process for communicating critical concerns to the highest governance body. 11 Corporate Governance System
Web Corporate Governance Report
50 Report the nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them.    
51 a. Report the remuneration policies for the highest governance body and senior executives for the below types of remuneration:
• Fixed pay and variable pay:
   - Performance-based pay
   - Equity-based pay
   - Bonuses
   - Deferred or vested shares
• Sign-on bonuses or recruitment incentive payments
• Termination payments
• Clawbacks
• Retirement benefits, including the difference between benefit schemes and contribution rates for the highest governance body, senior executives, and all other employees
b. Report how performance criteria in the remuneration policy relate to the highest governance body’s and senior executives' economic, environmental and social objectives.
11 Officers’ Compensation
Web Corporate Governance Report
52 Report the process for determining remuneration. Report whether remuneration consultants are involved in determining remuneration and whether they are independent of management. Report any other relationships which the remuneration consultants have with the organization. 11 Officers’ Compensation
Web Corporate Governance Report
53 Report how stakeholders' views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable.    
54 Report the ratio of the annual total compensation for the organization's highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country.    
55 Report the ratio of percentage increase in annual total compensation for the organization's highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country.    
■ Ethics and Integrity
56∗ Describe the organization's values, principles, standards and norms of behavior such as codes of conduct and codes of ethics. 4-5 EBARA Group Corporate Ethics
Web EBARA Group Code of Conduct
57 Report the internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines. 16 Compliance System, Whistle-Blowing Hotlines
58 Report the internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines. 16 Compliance System, Whistle-Blowing Hotlines
Specific Standard Disclosures
Disclosures on Management Approach
DMA a. Report why the Aspect is material. Report the impacts that make this Aspect material.
b. Report how the organization manages the material Aspect or its impacts.
c. Report the evaluation of the management approach, including:
• The mechanisms for evaluating the effectiveness of the management approach
• The results of the evaluation of the management approach
• Any related adjustments to the management approach
4-5 EBARA Group Corporate Ethics
Economic
■ Economic Performance
EC1 Direct economic value generated and distributed. 47 Summary of Business Results
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Web Environmental Accounting
EC3 Coverage of the organization's defined benefit plan obligations. Web Financial Results
EC4 Financial assistance received from government. N/A  
■ Market Presence
EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.    
EC6 Proportion of senior management hired from the local community at significant locations of operation. 24 Policies for Human Affairs, Resources and Development
■ Indirect Economic Impacts
EC7 Development and impact of infrastructure investments and services supported.    
EC8 Significant indirect economic impacts, including the extent of impacts.    
■ Procurement Practices
EC9 Proportion of spending on local suppliers at significant locations of operation.    
Environmental
■ Materials
EN1 Material used by weight or volume. Web EBARA Group business activities and environmental impact
EN2 Percentage of materials used that are recycled input materials. Web Ebara Group Green Procurement Guidelines
■ Energy
EN3 Energy consumption within the organization. Web EBARA Group business activities and environmental impact
EN4 Energy consumption outside of the organization. Web EBARA Group business activities and environmental impact
EN5 Energy intensity    
EN6 Reduction of energy consumption. Web Environmental Accounting
EN7 Reductions in energy requirements of products and services. 19 FY2020 Environmental Targets & FY2014 Results
■ Water
EN8 Total water withdrawal by source. Web EBARA Group business activities and environmental impact
EN9 Water sources significantly affected by withdrawal of water.    
EN10 Percentage and total volume of water recycled and reused. Web Amount of drinking water, industrial water and groundwater consumption
■ Biodiversity
EN11 Operational site owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. N/A  
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. N/A  
EN13 Habitats protected or restored. Web Biodiversity
EN14 Total number of IUCN red list species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. N/A  
■ Emissions
EN15 Direct greenhouse gas (GHG) emissions (scope 1). 21 Change in CO2 emissions (Electric power and fuel-derived)
Web EBARA Group business activities and environmental impact
EN16 Energy indirect greenhouse gas (GHG) emissions (scope 2). 21 Change in CO2 emissions (Electric power and fuel-derived)
Web EBARA Group business activities and environmental impact
EN17 Other indirect greenhouse gas (GHG) emissions (scope 3). Web EBARA Group business activities and environmental impact
EN18 Greenhouse gas (GHG) emissions intensity.    
EN19 Reduction of greenhouse gas (GHG) emissions.    
EN20 Emissions of ozone-depleting substances (ODS).    
EN21 NOx, SOx, and other significant air emissions.    
■ Effluents and Waste
EN22 Total water discharge by quality and destination. Web EBARA Group business activities and environmental impact
Web Data of Discharged Water
EN23 Total weight of waste by type and disposal method. Web EBARA Group business activities and environmental impact
EN24 Total number and volume of significant spills. N/A  
EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the basel convention2 annex i, ii, iii, and viii, and percentage of transported waste shipped internationally. N/A  
EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff. N/A  
■ Products and Services
EN27 Extent of impact mitigation of environmental impacts of products and services. 32 Pumps Business
35 Chillers Business
38-39 Environmental Engineering Business
EN28 Percentage of products sold and their packaging materials that are reclaimed by category.    
■ Compliance
EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. N/A  
■ Transport
EN30 Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce. Web EBARA Group business activities and environmental impact
■ Overall
EN31 Total environmental protection expenditures and investments by type. Web Environmental Accounting
■ Supplier Environmental Assessment
EN32 Percentage of new suppliers that were screened using environmental criteria.    
EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken.    
■ Environmental Grievance Mechanisms
EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms.    
Social
Labor Practices and Decent Work
■ Employment
LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region.    
LA2 Benefits provided to full-time employees that are not provided to temporary or parttime employees, by significant locations of operation.    
LA3 Return to work and retention rates after parental leave, by gender. Web Work-Life Balance Programs
■ Labor/Management Relations
LA4 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements.    
■ Occupational Health and Safety
LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. 23 Occupational Safety Data
LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender. 23 Occupational Safety Data
LA7 Workers with high incidence or high risk of diseases related to their occupation.    
LA8 Health and safety topics covered in formal agreements with trade unions.    
■ Training and Education
LA9 Average hours of training per year per employee by gender, and by employee category.    
LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. 24-26 Human Resource Management
Web Human Resources Training Program
LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category.    
■ Diversity and Equal Opportunity
LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. 10-11 Corporate Governance
Web Basic Policy on Respecting Diversity
Web Composition of Employees Fiscal Year 2014
■ Equal Remuneration for Women and Men
LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation.    
■ Supplier Assessment for Labor Practices
LA14 Percentage of new suppliers that were screened using labor practices criteria.    
LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken.    
■ Labor Practices Grievance Mechanisms
LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms.    
Human Rights
■ Investment
HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening.    
HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. 22 Human Rights
Web Respect of Human Rights
■ Non-discrimination
HR3 Total number of incidents of discrimination and corrective actions taken. N/A  
■ Freedom of Association and Collective Bargaining
HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights.    
■ Child Labor
HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. 4 Four Fields of the United Nations Global Compact
17
Web
EBARA Group CSR Procurement Guidelines
■ Forced or Compulsory Labor
HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor. 4 Four Fields of the United Nations Global Compact
17
Web
EBARA Group CSR Procurement Guidelines
■ Security Practices
HR7 Percentage of security personnel trained in the organization’s human rights policies or procedures that are relevant to operations.    
■ Indigenous Rights
HR8 Total number of incidents of violations involving rights of indigenous peoples and actions taken.    
■ Assessment
HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments.    
■ Supplier Human Rights Assessment
HR10 Percentage of new suppliers that were screened using human rights criteria.    
HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken.    
■ Human Rights Grievance Mechanisms
HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms. 16 Whistle-Blowing Hotlines
Society
■ Local Communities
SO1 Percentage of operations with implemented local community engagement, impact assessments, and development programs. 28-29 Together with the Community
Web Together with the Community
SO2 Operations with significant actual and potential negative impacts on local communities. N/A  
■ Anti-corruption
SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified. 17 Anti-Corruption Program
SO4 Communication and training on anti-corruption policies and procedures. 17 Priority Compliance Matters
Anti-Corruption Program
Web Anti-Corruption Program
SO5 Confirmed incidents of corruption and actions taken. N/A  
■ Public Policy
SO6 Total value of political contributions by country and recipient/beneficiary. N/A  
■ Anti-competitive Behavior
SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. N/A  
■ Compliance
SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. N/A  
■ Supplier Assessment for Impacts on Society
SO9 Percentage of new suppliers that were screened using criteria for impacts on society.    
SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken.    
■ Grievance Mechanisms for Impacts on Society
SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms.    
Product Responsibility
■ Customer Health and Safety
PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement.    
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes.    
■ Product and Service Labeling
PR3 Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements.    
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.    
PR5 Results of surveys measuring customer satisfaction.    
■ Marketing Communications
PR6 Sale of banned or disputed products. N/A  
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes. N/A  
■ Customer Privacy
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. N/A  
■ Compliance
PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. N/A