Pumps Business

Introduction of Service & Support Menu

If you are looking for a reliable service supplier for your critical pumps and its auxiliary equipment, please consider utilizing EBARA’s service and support network, of which the advantage is to provide "superior human resource" such as skilled sales/field service engineers. EBARA group hires many skilled engineers and keeps on improving them with proper technical trainings. Our engineers will realize our service policy "Kind and Speedy" to satisfy customers. Our engineers will also contribute to improve customers' pump reliability and to maximize the Mean Time between Failure (MTBF) based on EBARA standard service procedures and their extensive experience.
EBARA group provides the following lineup of service menus. Those service menus have been established based on know-how/experience that we have supplied to industrial plants, such as refineries, petrochemical plants, power plants, desalination plants, drainage pump stations, and water purifying plants. When customers contact EBARA group, EBARA group will immediately react and our engineers will propose the best solution to the current situation.
EBARA HQ always supports EBARA group engineers, so the customers will receive solutions based on EBARA technology. Our service is also applied to all brands of pumps and their auxiliary equipment.

Parts Service

Genuine spear parts
Parts repair


1. Parts Service Line-up
for EBARA’s Pumps & Equipment
2. EBARA Parts Service
for Pump & Equipment of Other Brands
3. Parts Information Service for EBARA Pumps
4. Rotor Stock Management Service
5. Parts Repair and Retrofit Service

Pumps and their auxiliary equipment should be maintained periodically or based on their conditions.
EBARA provides counsele to customers about spare parts that need maintenance so as to meet the customers’ plan.
If required, EBARA is pleased to provide technical information for the first maintenance, such as structure of pump, function of parts, parts to be replaced/repaired.
EBARA knows that customers want speedy delivery, high quality and reasonable price.
EBARA parts service will satisfy customers’ demands.
Our accumulated diagnostic/preventive engineering expertise and know-how are fully made use of in this service, earning us the title of a reliable provider of services for reducing customer's stock and optimizing maintenance.

Overhaul Service

Solution for unplanned shut down
O/H in EBARA work shop
1.Planned Overhaul Service
2.Condition-based Overhaul Service
3.Emergency-based Overhaul Service
4.Consultation and LTSA Service

Pumps are operated continuously, and are only stopped for planned or condition-based overhauling. Automatically pumps, as well as their drive and peripheral systems, become exposed to aging problems as their years of use increase. EBARA Pump Overhaul Service offers the best solutions to such aging problems.
EBARA's accumulated diagnostics and preventive engineering expertise and know-how will maximize the reliability and life of pump systems.
Our high quality overhauling services can be also provided for other manufacturers.

Field Service

Technical advice for SDM in power plant
Support for installation
1.Maintenance and Support
2.Retrofit,Trouble Shooting and Consultation
3.Installatin and Commissioning Support
4.Technical Advisor

Pumps and auxiliary equipment shall be maintained periodically or based on their conditions.
For correct and proper maintenance, considerable expertise and its practical experience are required, such as evaluation of used parts and assembly of multistage pumps.
EBARA Field Service provides the expertise to site engineers and workers during actual overhaul works at customers' work shops and during site investigations.
Our accumulated diagnostics and preventive engineering expertise and know-how are fully made use of in this service, earning us the title of a reliable provider of services for optimizing the maintenance.

Training Service

Training for operation
Training for O/H
1. Training Course
2. Advanced Pump
3. Selectable Training location
4. Training at EBARA Training Facility
5. Training at Customer's Training Facility on Site

Pumps and auxiliary equipment shall be maintained periodically by skilled and experienced engineers and staff.
A lot of customers are interested to develop their human resources, so EBARA Training Service will provide several kinds of training courses to meet customers’ demands, such as lectures and practical trainings at site or at an EBARA facility. EBARA Training Service provides one-week training program which includes basic knowledge of pump structure/operation, the way to dismantle, perform inspection and site or EBARA facility. EBARA Trainging Service provides one week training progam which includes basic knowledge of pump structure/operation, how to dismantle, perform inspection and assemble, and temporarylly trouble shootings.

Our accumulated diagnostics and preventive engineering expertise and know-how are fully made use of in this service, earning us the title of available provider of services for support to avoid human error.

Reverse Engineering Service

EBARA dispatches scan team
Consultation for RE
1. 3D Scan & 3D Modeling Process
2. Pump Impeller Re-generation Service
3. Typical Records

EBARA Reverse Engineering Service is to resolve your trouble and deliver a replacement for value-added on various damaged pumps and to deliver a replacement so as to add value to various damaged pumps and parts. If you have any matter for consultation, such as modification to adjust and/or upgrade a pump, difficulties in purchasing spare parts from Other Brands , overhaul, renewal, and any kinds of trouble shootings, etc., please contact EBARA.
We can provide solutions, such as:
Case 1: To replace impeller, diffuser, casing and other parts.
Case 2: To repair and renew a pump
Case 3: To reduce the power consumption by performance improvement.
Reverse engineering is fully supported by EBARA quality production.

Replacemet Service

Consultation for retrofit (e.g. self lubrication)
Consultation for selecting pump type
1.EBARA Pump Replacement Service
2.Non-EBARA Pump Replacement Service
3.Pump and Aux.Unit Modification Service
4.Pump and Aux.Unit Engineering Service

Pumps in plants are continuously operated except for periodical inspections and/or inspections based on their conditions.
It is inevitable that not only pumps but also their drivers and other peripheral equipment become subject to time-related deterioration/degradation. EBARA Pump Replacement Service provides remedies to such aging problems of pump systems. Our accumulated diagnostic and preventive engineering expertise and know-how are fully made use of in this service, earning us the title of a reliable provider of services for maximizing the life of pumps.

Retrofit Service

EBARA, with past experience, can propose modification plans to change pump characteristics in order to achieve high energy-saving efficiency based on actual pump operation. EBARA can also propose material changes and various modifications on pump parts to extend their life time.

Refurbishment Menu for High Pressure Pump
Refurbishment Menu for Vertical Seawater Pump
Refurbishment Menu for Vertical Process Pump